Social Initiatives
MTAM aims to help improve tenant , hotel operator and hotel user satisfaction and contribute to the sustainable development of local communities by building good relationships with external stakeholders related to the real estate MTR holds and cooperating and collaborating with them in accordance with the “collaborating with external stakeholders” strand of its sustainability policy.
Building relationships with stakeholders
The Asset Management Company strive to build relationships with each stakeholder as described below as well as engage in interactive communication. The following section introduces each of the initiatives taken by the Asset Management Company for each stakeholder.
Information Disclosure and Communication
To build good relationships and communicate with stakeholders such as our unitholders, tenants and suppliers , MTAM widely disseminates information about our sustainability policy and the status of sustainability initiatives through MTR’s financial results presentation materials, asset management reports, its website and press releases.
Measures for Dealing with Complaints
The Asset Management Company has set forth the Regulations for Dealing with Complaints and Disputes, and strives to deal sincerely and promptly with complaints and other requests from customers or others and to show them understanding.